This role provides support to the Asset Management, Engineering & Maintenance Technology business processes. This includes documenting the process, creating training documents, and producing videos of quick reference guides.
Requirements
- Compliance to all processes for all incidents, requests, and changes (e.g. Manage Requirements, Critical Incident process, etc.).
- Effective Service Level Management:
- Ensure all global and regional vendors deliver against all agreed SLAs.
- Ensure compliance with all IM and organizational policies and report on all matters pertaining to non-compliance.
- Ensure compliance with SOX, King IV, and all other relevant governance requirements.
- Ensure full compliance with IM PMO processes (e.g. gate reviews, etc.).
- Live the organization’s values.
- Maintain good inter-departmental relationships.
- Staff development via formal training where required.
- Strategic roadmap agreed with requesters, and initiatives delivered against expectations.
- Timely completion of ad hoc requests.
- Attendance of stakeholders and timely closing out of all actions relating to site updates, maintaining and actioning all items on SysAid.
- Agreed training completed within timelines.
- All strategic roadmap activities created as demands and submitted for approval.
- All task closures to be agreed upon by the requester.
- Project Plans to be updated as per PMO governance.
- Schedules to be updated as per PMO governance.
- Status Reports to be updated as per PMO governance.
- All projects to have baselines created/updated as per PMO governance.
Qualifications
- Relevant Technical/IT Degree or Diploma.
- At least 3 years of experience in an end-user facing role.
- Experience in business process documentation.
- Experience in creating training documentation.
- Appreciation of technology and knowledge of requisite processes for the area of accountability.
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