Area Manager to operationally manage and grow the current retail outlets. The successful incumbent will manage three stores and will also relieve store managers from time to time.
- Daily management of the stores and staff.
- Staff planning and training.
- Budgeting.
- Sales and sales management responsibility.
- Recommend, propose, plan, execute and supervise sales and incentive programs with all stores, Analyzing sales figures and forecasting to ensure maximization of sales and profit.
- Driving turnover to ensure achievement of targets (sales, turnover and NP). New business acquisition.
- CRM management.
- Ensure sales and financial targets are met and monitor and achieve budgets in line with company policies
- Controlling expenses
- Manage stock levels, stock rotation and stock losses
- Manage “colour production” within the colour procedure
- Responsible for the coordination and execution of in-store stock takes
- Managing, leading and motivating staff
- Executing in-store merchandise strategy and standards
- Store housekeeping through individual store manager.
- Interaction with Head Office management
- Resolution of ad-hoc customer queries and complaints.
- Ensuring good customer service.
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
- Ensure standards for quality, customer service and health and safety are met
- Security / asset control
- Relieve individual store manager when necessary.
- Oversee and ensure mechanics of special promotion, displays and events are properly implemented at store level
- Provide periodic feedback on implemented marketing campaigns or strategies in a clear and precise manner.
- Monitor competitor’s activities with immediate feedback and evaluation to direct reports Monitor all retail market information and feedback relevant information.
- Customer visits as required
- Manage all lease extensions in a timely manner
- Develop close relationships with Landlords and key stake holders
- Custodian for store maintenance, store equipment, furniture, fixtures and fittings.
- Controlling cash and banking Job Titles Reporting to this Position
- Store Managers
- Tint machine operators
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