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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
- To see what this job is about and complete a short assessment, please click here!
- Once you have completed the above, finalize your application by clicking apply below.
Purpose Statement:
To respond to telephone and digital queries from clients to provide services across the different Capitec product offerings aligned to the set operational targets.
Experience:
Minimum:
- 1-2 years’ experience in a banking, retail, finance, or client service environment.
Ideal:
- 1-2 years Contact Centre experience and/or function-relevant experience, preferably in sales and/or service.
Qualifications (Minimum):
- Grade 12 National Certificate / Vocational.
Qualifications (Ideal or Preferred):
- A relevant tertiary qualification in Financial Management or Business Management.
Knowledge:
Minimum:
- Retail/consumer service environment/Banking environment.
Ideal:
- Understanding of banking or financial principles and environment.
- Basic telesales techniques and methods.
- Basic sales principles and techniques.
- Basic operational and product knowledge.
- Capitec Bank Products and Procedure.
Skills:
- Communications Skills.
- Computer Literacy (MS Word, MS Excel, MS Outlook).
- Attention to Detail.
- Analytical Skills.
- Selling Skills.
- Influencing Skills.
- Telephonic / Call skills.
Conditions of Employment:
- Clear criminal and credit record.
- Willing to work regular shifts or weekends or rotational standbys.
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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