Job Responsibilities
- Effective management of external service providers through:
- Identifying, together with Group Procurement, applicable services, and service providers.
- Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties.
- Driving and monitoring conformance to SLA, identify gaps and implement corrective action.
- Maintaining productive relationships with service providers through regular meetings.
- Effective relationship building with internal and external stakeholders.
- Participating actively, where necessary, on internal and external review meetings.
- Effective quality systems management through:
- Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately.
- Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility.
- Identifying alert and incident trends and drive corrective actions.
- Ensuring compliance to ISO 9001:2008 and ISO 1400:2004.
- Preparing for and participate in various audits.
- Conduct regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses etc.).
- Effective financial management through:
- Participating in budgeting process and monitor performance against budget.
- Planning, agreeing, and implementing Capex expenditure with hospital management.
- Review services benchmark report to effectively manage outsourced services cost and quality metrics.
- Ensuring accurate and timeous invoices are received from external suppliers for processing.
- Ensuring invoices are captured according to approved catalogues and contracts.
- Complete scope changes for all permanent changes in services scope.
Participating in and/or identifying opportunities to improve business processes, systems, and resource utilization in order to achieve financial savings.
Desired Experience & Qualification
- A recognised 3 – 4-year Degree or National Diploma at NQF level 7 in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related.
- Years experience and industry requirements:
- Proven track record of minimum 3 to 5 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services.
- Minimum 3 years’ experience managing large teams.
- Knowledge and exposure in Industrial Relations.
- Experience within the Healthcare sector is advantageous. Other industries include Hospitality, Retail, FMCG or related sectors.
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