Job Description2nd Line Support Analyst – Milton Keynes - Consultancy - £33,000 - £35,000 + £4,000 Car Allowance
Overview:
Our client, a leading Microsoft consultancy partner, is looking for an experienced 2nd Line Support Analyst to work with several of their key clients.
Role & Responsibilities:
- Hardware and software installations.
- Manage and work to internal and customer SLA’s, escalating any concerns.
- Create and maintain customer specific infrastructure documentation.
- End to end ownership of problem resolution.
- Managing client expectations through clear communications.
- Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge.
- Onsite cover (Holiday/Sickness cover for site-based Engineers).
- Undertake all other reasonable requests.
Skills & Experience Required:
- Microsoft 365 (including Intune and auto-pilot)
- Microsoft Windows 10/11 operating systems
- Microsoft Server (and Exchange) technologies
- Microsoft Office Products
- Apple Mobile Technologies
- Android & Windows Mobile Technologies
- Intermediate level of knowledge and application in
- Office 365 Administration
- Exchange Technologies
- Active Directory
- Firewalls, Router & VPN Technologies (install, configure & troubleshoot)
- Group Policies - create, breakdown, troubleshoot issues.
- Backup Software Technologies
Overview / Benefits:
- £33,000 - £35,000 Basic Salary
- £4,000 Car Allowance
- + Bonus
- + Excellent Benefits Package
2nd Line Support Analyst – Milton Keynes - Consultancy - £33,000 - £35,000 + £4,000 Car Allowance