Job DescriptionA financial services firm seeks a Junior Trading Technology Support Engineer for its London office. The role involves providing technology support for trading systems, focusing on FIX and OMS . The ideal candidate will be proactive, demonstrate strong problem-solving and decision-making abilities, and be comfortable taking on varied responsibilities. A positive, self-starting attitude is essential.
Key Responsibilities:
- Trading System Support: Provide support for the trading flow, ensuring smooth operations across all systems.
- Client Configuration: Set up new clients on trading platforms.
- System Monitoring: Perform daily system checks and monitor alerts to identify and resolve issues proactively.
- Issue Escalation: Act as the first point of contact for any system issues, managing escalations and resolutions.
- Incident Management: Oversee the entire incident management process, including communication, problem resolution, and post-incident analysis.
- Task Ownership: Take full responsibility for resolving issues, managing tasks, maintaining records, and delivering tested solutions to ensure closure.
- Trading Flow Knowledge: Develop a thorough understanding of the trading flow across all Equities business areas.
- Client Onboarding: Assist with the onboarding of new clients and support the introduction of new trading flows.
- Cross-Departmental Collaboration: Collaborate with internal technology teams, external service providers, and vendors to resolve technical issues efficiently.
Essential Criteria:
- Experience: Minimum of 2+ years experience in a Front Office technology support role within a financial institution.
- Technical Expertise:
- Proficiency with the FIX protocol and a solid understanding of message flows and troubleshooting.
- Knowledge of Equities markets and trading systems.
- Problem-Solving Abilities: Strong logical and critical thinking skills to effectively troubleshoot issues.
- Communication Skills: Ability to communicate clearly and confidently at all levels, both verbally and in writing.
- Interpersonal Skills: Proven ability to build strong relationships with colleagues and external partners, facilitating effective collaboration.
- Time Management: Ability to manage multiple tasks and competing priorities efficiently.
- Independence: Ability to work autonomously and take initiative in addressing tasks and issues.
Desirable Criteria:
- SQL Knowledge: Familiarity with running SQL queries for generating ad-hoc reports.
- Help Desk Systems: Experience with ticketing systems like ServiceNow.
- Development Skills: Basic knowledge of programming languages for troubleshooting or automating processes.
This role is ideal for a motivated individual seeking to expand their technical skills in a fast-paced trading environment.