Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding €2.2bn, Unilin continues to outperform the market through its wide range of high-quality products and customer-focused approach. We currently have a 3 vacancies for Customer Service Advisors.1x Full Time 2x 12 months Fixed Term Contract (ML Cover)Hours of Work: 35 per weekLocation: St NeotsReports to: Customer Service Manager St NeotsPension: 4% Company ContributionHealthcare Cover for EmployeeHolidays: 32 per yearMain Responsibilities and DutiesWorking in tandem with our external sales team you will be responsible for ensuring the highest standard of Customer Service is maintained. You will be responsible for processing a large volume of orders, dealing with customer queries and handling complaints by phone, live chat and email.You will work independently at times but also within a team to achieve personal KPI targets. This is a fast paced role suitable for someone motivated to deliver results.You must be a good communicator and someone who is able to prioritise workload.Essential CriteriaPrevious experience of dealing with customers in a service or sales rolePrevious experience of dealing with large volumes of customer queries via the telephone and e mailThe ability to work in a team as well as individuallySound working knowledge of Office Applications, especially Microsoft ExcelExcellent written and verbal communication skillsGood attention to detailThe ability to work under pressure and to deadlinesSound decision makingWilling to travel to our offices in St Neots, Derby, Liverpool and Belgium for trainingHave a proactive approach to work and look to embrace Unilin ValuesDesirable CriteriaPrevious experience in a similar roleIT skills to include previous working knowledge of SAPQualification in Business, Customer Services or IT