IT Service Desk Analyst1st Line Support Role£24,000 - £27,000 per annum + On-call payments (£600 per week)Permanent - Full time on site in SurreyWe are currently looking for Service Support Analysts to join a market leading client of ours on a permanent basis.In this position as the first point of contact you will act as the ambassador for IT service desk to the rest of the business and its clients. While working with your team you will take ownership and management of the day-to-day 1st line support and provide excellent customer service.You will be required to work on site at their offices in Surrey. This will include providing an on-call support service on a rota of roughly 1 in 6-8 weeks.Please note: this position requires the candidate to hold or attain a level of Security Clearance which includes being a British Citizen and having lived in the country for the last 5 years. Service Desk Duties:Provide 1st line supportAdministration of Active Directory and Group Policy within MS WindowsCreation, amendment & deletion of accounts on all business applications & hardwareEnd user support for in house and 3rd party applicationsResolve Laptop and Desktop issuesMobile, Hardware & Software asset managementManage 3rd party suppliersManaging and completing tickets within SLA's & KPI'sService Desk Experience & Knowledge:6 months+ 1st line support experienceProviding customer service to all levels of businessActive DirectoryWindows 10Office 365Basic network troubleshooting - desirableITIL - desirableThe ability to undergo UK Security ClearanceIn line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business.