Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.Values: Open, Trusted and BoldTrusted Partners:Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle PartnerHPE: Platinum Partner – FY23 UK&I Solution Provider of the YearPalo Alto & Crowdstrike: part of our NextDefense Cyber Security PortfolioFortinet: Elite VIP Program – one of only 2 in the UKAWS: Advanced Solution & Managed Service Provider ProgramJob DescriptionWe are currently recruiting for a Level 2 Infrastructure Engineer to join our busy team based from our Datacentre in Huntingdon, Cambridgeshire. You will be responsible for the day to day proactive management and support of servers, storage and associated technologies, which provide the foundation for the platforms and customer services. The ideal candidate needs to be flexible to accommodate customer requirements and possess the drive to provide a high level of customer service. In addition to this, good problem solving and troubleshooting skills along with the ability to step logically through issues and clearly communicate with stakeholders.This is a fantastic opportunity to work within an interesting and varied company, who offer a busy yet friendly place of work.Key Responsibilities:To provide proactive support and monitoring to Telefónica Tech MS hosted environmentsTo triage and help resolve issues raised by customers and internal users.To provide second line support to an RDS environmentDeployment and proactive monitoring of virtual machines on the VMware Hypervisor platforms Skills & Experience:Experience of working to ITIL process and guidelinesAn ability to work to tight deadlines and manage prioritiesExperience of working within a dedicated IT departmentAn understanding of Virtualisation and backup technologiesAn understanding of Active Directory & Group Policy ManagementService Desk software experienceAn experience of working with Blue Light ServicesExcellent communication skills both oral and writtenMust be able to work on initiative and as part of a teamMust have a drivers licence and access to a form of transport as visits to internal sites may be requiredRequired Technical Skills:ITIL v3 foundation or higherVMware deployment of Virtual MachinesAutomated Patch management third-party tools.A methodical troubleshooting approach and strong attention to detailActive Directory ManagementGroup Policy Management Desired Technical SkillsWindows Group Policy creation and management Windows Terminal Server Environment SupportVMware accreditationExposure to Storage and SAN Fibre managementAdditional InformationMonday to Friday (37.5 hours per week) based on rolling shift pattern which is typically: 07.00 to 15:00, 08:00 – 16:30 & 14:30 - 23:001.5 hours weekend working required on either a Saturday or Sunday 1 in 3 weeks.Due to our location, access to own transport is essential.Must meet our BPSS, Security Clearance and NPPV3 Clearance as is a requirement of the role and any offer would be conditional upon the successful candidate passing all clearance checks.We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.