Role Title: Customer Service AgentReports to: Customer Service ManagerLocation: BirminghamContract Type: 6 Month FTCAbout EMLEML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.As an issuer and processor, we provide our clients and partners with innovative alternatives to traditional banking solutions for reloadable and non-reloadable programs. We are agile, we are innovative. We take a partnership approach; we tailor solutions and place a strong focus on operational excellence.Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.What you’ll doProvide a friendly and professional welcome to all customers and visitors, presenting a positive impression of yourself and the organizationRespond to customer inquiries and provide information about a full range of products and servicesEnsure that every customer service inquiry is dealt with through the appropriate SLA and KPI are adhered tooEnsure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant departmentEffective handling and accountability of the respective duties assignedManage and protect customer information, including sensitive financial information, in accordance with relevant legislationFollow organizations complaints proceduresWork as part of a team to ensure the smooth operation of the facilityMeet the training and development requirements of the job roleWhat you’ll bringGood literacy, numeracy and verbal communication skillsAbility to speak English is EssentialIT Literate with a good understanding of outlook and excelPrevious Customer Service ExperienceA positive individual with a ‘can do’, results driven approach and attitudeDemonstrates trust, openness and respect in dealings with peopleKeen to develop themselves and learn new skillsA good communicator, who listens and is able to express themselves clearly-Committed and reliableWhat you’ll get25 days annual leave plus 2 days for volunteering, plus your birthday off - Plus an additional Take5 days should you use all of your 25 days!Global business landscape that connects you with colleagues working throughout Australia, UK, North America and EuropeHybrid working - Be empowered to work smarter, in a way that suits your lifestylePension schemeEAPBenefitsHubCompany Culture and Values Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.Company Structure EML is an ASX listed company head quartered in Brisbane, Australia, with approximately 480 employees throughout Australia, Europe, the UK, and America.EEO Statement Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential.We believe in understanding and respecting differences. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture, and physical ability. Every individual at EML has an ongoing responsibility to respect and support a globally diverse environment.