Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit an IT Helpdesk & 2nd Line Support for an initial 6 month contract with potential to extend on a rate of £191/day (Outside IR35). This role offers hybrid working. Responsibilities:- Detailed and consistent 1st line call logging and a good level of first-time fixes. - Maintaining a list of calls assigned to you to produce a high level of service 2nd line incident resolution when tasked, including deploying devices and asset management.Essential Skills:- Technical knowledge of Microsoft Windows 10 and how to build machines in SCCM. Also proficient in using Microsoft Office applications, particularly Outlook, in Office 2016 and Office 365.- Recent experience of providing first and second line support in a large, networked environment.- Excellent communication skills, and a confident, customer-focussed manner.- Is self-motivated and has good inter-personal skills. Is well organised, with an analytical approach to problem solving.- Experience of supporting smartphones/tablets, laptops and remote users.- Experience of using an incident management software package, preferably Assyst, to record incidents and update configuration items.Desirable Skills:- Good problem solver and uses own initiative.If you would like to hear more about this opportunity please get in touch.