Who we areClaimSorted (claimsorted.com) is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making decisions and issuing payments. We raised millions in funding from some of the best investors in the world, including Y Combinator, with a strong pipeline of customers that includes some of the largest insurance companies in the world.What we are looking forWe are looking for talented individuals to join our expanding travel claims department! This is an exciting opportunity to join a highly experienced and expert team, who are at the heart of our business. We love people who are passionate about the customer!ResponsibilitiesManage a portfolio of travel insurance claims from notification to closureCommunicate with the customer and other third parties to gather all required information for the claimSupport the customer effectively and with empathy throughout the claim experienceInvestigate claim details against the policy coverage and follow all claim processing guidelinesRobustly manage cost, particularly for medical claims where cost containment processes may be requiredMake accurate coverage decisionsProvide a fast and easy claims experience, always meeting service level requirementsMaintain a strong level of knowledge of your insurance productsSupport your team and the wider business to meet our customer and business needsSkills and Experience required+2 years previous experience in a travel claims roleAbility to manage medical travel claims from notification to closureExperience in cost containment of medical claims, including verification of reasonable costs and appropriate treatment pathwaysAbility to interpret and apply insurance policy wordingsStrong verbal and written communication skills, including excellent listening skillsA passion for delivering 5-star customer serviceA team player, always willing to support colleagues for the benefit of the customer and businessStrong attention to detailDesire to learn new products and skills - we are always learning!PerksGenerous, transparent compensation & equity30 days of remote work annually28 days of leave annuallyHealth InsuranceTraining budgetCompany offsitesBe part of a passionate team solving hard problemsWork closely with founders and learn how to scale a startup from 0 to 1.