2nd Line Engineer – 24/7Onsite in Poole - Shift pattern 4 on/4 off – Days (7am/7pm) and Nights (7pm/7am)Are you ready to join an award-winning IT Company as a 2nd Line Support Engineer!We're currently recruiting for 2nd Line Engineers to join an award-winning Managed IT Services company part of their latest recruitment drive!Key Tech - Server, Microsoft Modern Workplace & Cloud technologiesProviding 2nd Line. With a focus on delivering exceptional customer service, you'll uphold our company Service Level Agreements and contribute to the success of our Service Desk Team.Experience, Qualifications, Personal Attributes1+ year of Service Desk IT Support experience.MSP BackgroundM365, Azure, Intune, Autopilot, Citrix …Keen to learn Cyber SecurityExcellent knowledge of Microsoft Operating Systems and networking principles.Strong interest and experience in IT services, solutions, and technology.Proficiency in PC's, servers, email, telephony, backup, Firewalls, switching, and routers.Relevant IT certifications desired (Microsoft Associate, CCNA, AWS, GCP, ITIL, PRINCE, etc.).Eagerness to develop technical and customer service skills, coupled with excellent communication and time management abilitiesPlease apply and get in touch today!