Job DescriptionFantastic Opportunity for candidates with contact centre experience to join an expert Microsoft Partner working on Greenfield and Brownfield implementation projects across a range of different industries in the private and public sector. The successful candidate will play a pivotal role in the end-to-end implementation of Dynamics CE Contact Centre solutions to varying size clients. Role & ResponsibilitiesManaging projects, overseeing client relationships and working to deadlines. Ensuring all work is completed to the highest possible standards.Required to lead and manage a team of consultants, sharing your knowledge of contact centre solutions and best practices.Collaborating with multiple internal business units to achieve positive outcomes for both the company and its clients. Demonstrate a strong understanding of technology within contact centre operations.Create bespoke solutions using Dynamics Contact Centre utilising Power Platform and D365 whilst understanding the clients needs. Supporting Project Management in the delivery of end-to-end projects as well as overseeing client relationships throughout. Develop and implement new ways of working to help improve practices.Analyse data and document findings, before making recommendations based on results of research. Skills & QualificationsRequired to bring a wealth of operational contact centre experience either in a Partner or End User environment. Excellent track record of delivering complex solutionsVaried experience of contact centre applications such as voice, non-voice channels + workforce managementStrong leadership skills and the ability to work independentlyConfident communication skills with varying audiences both technical and non-technical as well as internal and external. BenefitsCompetitive Salary - up to £70,000 dependant on experience. Additional annual bonusPrivate healthcare, life assurance + more.Excellent progression opportunities