Our Total Loss Department is looking for conscientious and empathetic individuals to provide support to our customers at a time when they need us the most. We are looking for people with who thrive on engaging with customers to ensure we achieve the right outcome for both customer and company. You will be responsible for assisting our policyholders with insurance claims providing the very highest standards of customer service, ensuring that each incident is handled with appropriate time scales and professional manner.Role: Total Loss Claims HandlerLocation: LiverpoolWorking hours: 37.5 hours per week, 7.5 hours per day, Monday to Friday rotating shifts between 8:00am to 6:00pm, with occasional weekend and bank holiday working. Salary: Annual salary of £24,255 plus a performance related bonus opportunity of up to £1,500 annually (paid quarterly and subject to passing probation)What you will be doing:Proactively manage a portfolio of policyholder total loss claims through to settlement.Complete thorough indemnity investigations out on all casesWork closely with the in-house engineers to guarantee a fair settlement with the policyholderEnsure that all validated claims are processed within the agreed SLA’sProvide excellent customer service level expectations, taking ownership of all inbound communicationShow attention to detail in the handling of insurance claims and provide chronological notes for the customerProvide effective communication to Policyholder of all claim decisions and progression of insurance claimsMaintain effective diary management to reduce settlement timeExpertly assess policy indemnityWhat we’re looking for:Attention to detailStrong customer service skillsMotivated self-starterConfident and persuasive communicatorPC literate with excellent administration and processing skillsExperience in a telephony environment About Acorn InsuranceWe have 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits.Why Acorn Insurance?Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)Additional Buy & Sell HolidaysCompany Sick Pay SchemeCompany Paid Maternity & Paternity LeaveCompany Pension SchemePerk Box Online & High Street vouchers and discountsFresh fruit Deliveries twice a week£250 bonus for every new colleague you recommend to the businessCycle to work schemeFree eye test vouchers and a contribution towards the framesFree self-development & qualifications via Magpie LearningA comprehensive Mental Health support networkFree Hot DrinksDress Down DaysRegular Employment Engagement including ongoing competitions with fantastic prizesCharity fundraising events*on selected sitesAll roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.