To deliver service excellence through efficient customer service, point of sale (POS) operational activities, and merchandising in store that leads to a positive customer experience.
Responsibilities
Job Objectives:
- Efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- Maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- Ensure the safe handling of cash at all times.
- Proactively promote the Clicks' clubcard and enroll new clubcard members to achieve participation targets.
- Make customers aware of promotions to positively affect sales and ensure customers 'feel good and pay less'.
- Deliver superior customer service by acting as a brand ambassador, being visible, and offering friendly and professional service.
- Efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- Support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- Maintain updated knowledge on products, ranges, promotions, and events to provide correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organizing skills
- Problem-solving skills
- Strong customer orientation
- Relating and networking
- Following instructions and procedures
- Delivering results and meeting customer expectations
- Working with people
- Persuading and influencing
- Coping with pressures and setbacks
Qualifications
Experience:
- Desirable: experience in a customer-facing role within a retail/FMCG store operations environment
Education:
- Desirable: Maths 50% and English 50% at Grade 12 level
Contacts:
Please email CV to:
Tramshed, Edenvale, Gauteng, South Africa
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