Aviation/ Travel - Ticketing Agent with GDS Experience
Wynberg, South Africa | Posted on 08/21/2024
BOOMERANG MARKETING SA is a call centre successfully providing Business Processing support to local & international clients since 2005.
We boast a warm, employee-focused environment, including a company value of "Having Fun". Being forward-thinking and stable, we've adapted with strength to all 2020 has brought, continuing to grow existing teams while currently onboarding new clients.
Our modern, spacious, funky workplace is conveniently located in Wynberg's Maynard Mall, next to Home Affairs, for easy access to transport and surrounding shops.
MORE ABOUT THE ROLE
We are calling all travel and tourism agents! Our client is a fast-growing next generation brand in the travel industry providing travel customer services across the globe. The role requires your excellent customer service skills within an omni-channel environment servicing these customers in English.
Thorough and rewarding training is provided by our highly skilled trainers, equipping those hungry for growth with bright opportunities to take their career into their own hands and make it happen.
Note: Some mobile devices may not be compatible, and you will have to submit your application by using a desktop computer.
Requirements
- Minimum 2 years’ experience in the industry
- GDS experience mandatory
- Airline & ticketing experience mandatory
- Must have extensive knowledge of the industry and deal with multiple codes and fares
The role requires your reliability, flexibility, professionalism, great verbal & written English communication skills, and a friendly "can do" attitude.
The successful candidates will be able to cope with multi-tasking in a fast-paced, demanding environment, responding to emails, chats, and telephonic enquiries during their shift. The successful candidate will be proactive, an independent thinker, people-centric, possess the ability to do research, offer alternatives and solutions, and be prepared to go the extra mile to delight the customer.
- This role gives you the freedom of flexi shifts operating within a 24 x 7 working environment. You will be required to work weekend shifts. SAFE and FREE transport is provided to your home after shift.
- Competitive hourly rate based on productive hours delivered.
*Boomerang S.A. reserves the right not to make an appointment. Submissions from under-qualified or overqualified candidates may not receive a response.
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