Out client is a leading self-storage company with multiple locations across Cape Town. They are a small, dynamic team committed to delivering exceptional service and looking for a dedicated individual to lead our sales and customer relations efforts. They are seeking a proactive Head of Sales and Customer Relations to oversee sales and customer service for all our sites.
While the position is based at their Parow site, the role involves managing operations and customer interactions across all locations. With a small dynamic team, you will be based at their Parow branch to ensure it is safe and secure, and to assist anyone on site when required.
Responsibilities
- Lead sales initiatives and customer relations for all sites.
- Manage incoming inquiries, bookings, and customer issues for all sites.
- Oversee and coordinate with site managers and staff to ensure consistent service across all
- locations.
- Handle site-specific operations and perform forklift operations if required.
- Address and resolve customer complaints and queries in a timely manner.
- A benefit will be to oversee newsletters, follow up campaigns and social media posts.
Requirements
- Proven experience in sales and customer relations management.
- Excellent communication and problem-solving skills.
- Ability to oversee operations and manage multiple sites.
- Forklift operation experience is a plus.
- Must have a valid driver’s license and own vehicle.
Benefits
- R18 000 per month plus R500 per conversion.
- Phone & phone contract, fuel allowance and laptop.
- A supportive and dynamic work environment.