Join us as a Direct Connectivity Executive and play a crucial role in shaping exceptional guest experiences by managing hotel notifications, translating content with flair, and collaborating with diverse teams to ensure seamless and accurate bookings - where your communication and organisational skills will truly shine!
About the Role
As a Direct Connectivity Executive with Travel Counsellors, you will showcase your exceptional communication skills by communicating notifications to internal teams and customers, taking errata (hotel notifications) from connected hotels via various channels, reviewing content and updating our booking management software, and assessing the impact the changes could have to future bookings.
Principal Accountabilities
- Receive and review alert content (errata notification) provided by third-party hotels, working closely with third-party hotels to clarify content details and requirements.
- Translate and adapt the content to fit our brand's tone of voice.
- Ensure all content is accurate, relevant, and up-to-date before uploading onto Phenix.
- Communicate effectively with internal teams to ensure alignment on content and impact on confirmed reservations.
- Perform quality checks to ensure content displays correctly and is accessible to users.
- Provide support to the contract loading team as required.
Benefits
- A competitive basic salary + annual company bonus
- Flexible hybrid working model
- Career development and promotional opportunities
- 25 days holidays (increasing to 28 after 5 years of service)
- A Moments That Matter Day (annually)
- Enhanced maternity/paternity pay
- Holiday buy and sell (up to 5 days per year)
- 3 paid days charity leave
- Company events, socials, and incentives
- 3x annual salary death in service benefit
- Company pension scheme
- Costco membership
- Salary sacrifice, company car scheme
- Cycle to Work Scheme
- Employee Assistance Programme
- Free breakfast, fruit, and hot/cold beverages
- Referral scheme
- Employee discount
- Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees)
Essential Skills
- Excellent communication skills - both written and verbal
- Strong organisational skills with the ability to work at pace in an efficient and orderly manner
- Proficient in MS suite of products
Continue your career with a growing, industry-leading company; apply for this Direct Connectivity Executive role today!
About Company
Here at Travel Counsellors, our customers, communities, and colleagues lie at the heart of everything we do - and that's what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.
We've been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves on remaining a company that truly cares and has never wavered from its purpose - to redefine what personal means for a travel business.
Our Travel Counsellors are supported by a team of over 400 super-talented people in our support offices to help them create unique, inspiring, and exciting experiences for their customers whilst building lasting personal relationships that bring them back to us time and time again.
Our unique approach within the workplace - as well as towards customers - has seen us receive numerous awards and accolades, including being named The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 and 2024 (Large Company) as well as being the first travel company to be awarded the Queen's Award for Enterprise in the Innovation category!
We are expanding at a phenomenal rate - on the back of our record year in terms of revenue (over 930m) - and are looking for outstanding individuals to join our dedicated Head Office team to help the company continue to flourish.
