Our client in the Rochdale area are looking for a Sales Administrator to join their team.
Key Responsibilities - Senior Retail Trading Manager
- Key Support to all our retail managers
- Administrative support for the external sales team, allowing account managers in the field to spend more time with customers.
- Working closely with internal teams (Accounts, Warehouse and Transport) to improve and speed up processes relating to orders (Invoice, pro forma, deliveries and stock queries)
- Ensuring that credit notes / new account forms / orders are completed by the relevant internal departments.
- The accurate processing, managing, monitoring of sales orders.
- Monitoring order status end to end until order process is completed.
- Keeping track of back orders and updating as instructed.
- Handling complaints, answering questions from customers (by telephone or email) in order to support customer relationships and improve the customer experience.
- Providing product and pricing information to customers.
- With support from relevant account managers, follow up on complaints with the aim of resolving them / supporting their resolution.
- Ad hoc administration support as requested and trained to provide.
What we need from you?
- Minimum 3 years experience in a similar environment
- Strong Administration and Organisational Skills
- Positive mindset and attitude.
- Resilience and determination to see the task through to completion
- Good communication skills - verbal & written - and confident phone manner.
- Data input accuracy / numerical understanding
- Knowledge of Microsoft sales systems - eg Business Central - a major benefit.
- Excellent all round IT skills
- Ability to build strong working relationships and participate in teamwork environment
- IT literate, including all Microsoft applications
- Knowledge of FMCG brands / channels / businesses a major benefit
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