North Yorkshire Council are looking for their next revenue officer to join their team! This is a role that spans both the Revenues service and the Welfare & Benefits service. The North Yorkshire Revenues Service has a clear purpose to deliver the billing, collection and recovery of Council Tax and Business Rates due to the local authority to enable it to deliver services to its residents. It is also responsible for collecting local Business Improvement District (BID) levies.
The Welfare & Benefits service has a clear purpose to deliver and be responsible for administering Housing Benefit and Council Tax Support scheme in accordance with Government legislation, case law and local policy and in doing so, contribute to the provision of financial support for the most vulnerable members of the community. Reporting directly to the Revenues and Benefits Senior Control Officer providing day to day management and financial control for the Revenues and Welfare & benefits service areas. This team will ensure that all business critical processes are scheduled and performed on the council's systems. These include but are not restricted to Housing Benefit payment runs, Direct Debit approaches, council tax and business rate daily calculation and bill production, calculation and upload of council tax reduction, processing of ATLAS files, extract and transfer of refunds to customers. System housekeeping including data deletion and financial reconciliation processes. Use of business objects (or similar) to produce reports, data intelligence, freedom of information requested data, focused information to assist the service.
The ideal candidate will have the below experience:
The candidate will be dealing with customers who are in arrears with their council Tax and Business Rates.
Making arrangements to clear debts, chasing missed payments
Accounts prior to and following the granting of Liability Orders.
Dealing with accounts at the Enforcement Agents.
Able to identify what action is required for each debt account
Looking to move accounts to charging orders, bankruptcy's and any actions allowable following the Liability Order.
Communication will be via telephone, email and written letter.
Experience of Northgate systems essential
IRRV qualification most desirable
Good clear communication skills essential - both to listen, understand and explain complex issues.
Ability to work without much supervision.
Each day is a different day, taking calls from the public who are in debt to the Council, working through reports again in relation to debtors of Council Tax and Business Rates.
The role is fully remote and is paying a minimum of 15 PAYE per hour with the possibility of a pay rate increase.
If you are interested please do get in touch by emailing or giving us a call on (phone number removed)
