Location: Somerset West, Cape Town
Requirements:
- Engineering degree
- Technical experience with regards to mechanical,electricity, and automation
- Previous exposure with the installation of special machinery, multi-technical field will be an advantage
- Fully bilingual (Afrikaans & English). Spanish or French would be an advantage
- Must have a valid drivers license and a valid / renewable passport
- Must be willing to travel mostly in South Africa but international travel will be a requirement from time to time
Responsibilities:
- Provide support to company customers by combining all the queries from our customers.
- Organise assistance with the technical team available (company technicians and/or technical agent)
- Be part of the installation and commissioning of new machinery from inception to completion by ensuring a follow of the installation by visiting projects at some key moment of the installation.
- Deal and follow up on costumer queries and complaints by providing after sales service, focusing on technical advice (recommend parts replacement, services, ) organising team to go on intervention and process in place.
- Provide detailed feedback to the group to implement technical solutions.
- Encourage a "learn from experience" culture within the technical team by sharing and re-applying technical knowledge to improve efficiency of the team.
- Specialized training, unique to the Company Group, will be provided to the successful candidate.