About the Company
The company is a provider of Returnable Packaging and supply chain solutions to a variety of industries with key capabilities in the Automotive, Agriculture, Retail, Health Care, and General Manufacturing sectors. As a leading service provider, we proactively seek out the expressed and unexpressed optimized process efficiency needs of any industry and provide solutions that offer visibility , collaboration , control , and efficiency .
About the Job
TrenStar has an exciting career opportunity for a dynamic Central Key Accounts Manager to provide administrative and analytical support to our Nationwide Key Accounts Team.
Purpose of the Job
To act as a centralized liaison with clients and Key Account Managers (KAMs) in respect of all client accounts.
Duties & Responsibilities
- Acquire a thorough understanding of Client administrative needs and requirements.
- Fully versed in all the KAM administrative functions and performs such to requirements.
- Serve as the link of communication between KAMs and internal teams.
- Resolve client account queries and provide the KAMs with the required inputs, reports, analysis, and resolutions to attend to the issues.
- Prepare regular and ad hoc reports of progress and forecasts to KAMs.
- Monitor centrally all client base account statuses and schedule client stock takes for KAMs.
- Support client stock take feedback by KAM to clients with updated client stock take reports.
- Follow-up on client stock take presentation and feedback from KAMs and report to management.
- Liaise with Control Tower Department for analytics support or finance department for invoicing support.
- Drive the central roll-out of new client initiatives, training, and improvement projects via the KAMs and report progress to management.
- Monitor new client service roll-out/implementations and escalate non-adherence by client to KAMs.
- Drive the constant update and maintenance of customer contact details via KAMs.
- Monitor the service adherence to agreed client SLAs.
- Monitor and report on client account performance.
- Monitor all rental equipment on client profiles.
- Follow-up and drive with KAMs action items on client visit registers for conclusion and feedback to clients.
Desired Experience & Qualification
Qualifications and Minimum Experience:
- Matric / Grade 12
- Minimum of 3 years overall key account management in a similar role dealing with multiple clients across multiple industries.
- Proven experience in an administrative function requiring analysis and reporting.
- Administrative orientation with a high level of attention to detail.
- Strong analytical skills.
- Intermediate / Advanced Microsoft Excel skills.
- Report writing skills.
- Proficiency in written and spoken English.
- Excellent interpersonal skills.
- Ability to troubleshoot and resolve problems.
- The ability to work under pressure and to tight deadlines.
- Working on multiple projects at one time.
#J-18808-Ljbffr