Job Purpose
A niche underwriter, specializing in environmental impairment for transport and site-based risks seeks a Claims Administrator to focus on the administrative aspect in the claims department. Claims administration is fast-paced and a vital aspect of our business operation.
Responsible For
- Ensure adherence to organizational policies, practices, and procedures.
- Deliver market-leading claim service and product knowledge.
- Verification of claims and claim registration. Standard Operating Procedures (SoP) – ensuring all administration and data capturing requirements are met.
- Requesting and reviewing claim forms, follow-ups on any outstanding documents.
- Compilation of claim file for management sign-off.
- Updating claim status on the policy administration system.
- Requesting and following up on excess amounts due within stipulated time frames.
- Issuing agreements of loss following management approval.
- Communication with brokers on a regular basis regarding the claim status.
- Recording and updating claim estimates.
- Preparation of claim files to be processed for payment.
- Issuing loss ratio reports.
- Weekly reporting on claim estimates, statuses, and outstanding matters.
- Electronic filing.
- Ensure compliance with data integrity requirements.
- Resolving and/or escalating claims queries.
- Deliver customer service and quality.
- Attend to queries and provide regular feedback.
- Ensure product and legislative knowledge is always current.
- Manage complexity – make sense of complex and sensitive information, with the ability to independently interpret information.
- Maintain a calm disposition – remain composed and collected in complicated or stressful situations.
- Accountability – possess a strong sense of self-accountability and the ability to hold others to meet their commitments.
- Ability to work independently as well as part of groups – collaboration on large projects will be required.
- Adaptability.
- Cross-Functional Communications.
- Excellent organizational, planning, and prioritizing skills.
- Diligent and attentive to details.
Minimum Requirements:
- Matric.
- RE 5.
- Minimum FETC in Short Term Insurance NQF 4.
- Class of Business in Commercial Lines.
- 2+ years’ experience in claims admin.
- Proficiency in Microsoft Office suite of products.
Advantageous:
- Experience on Grail.
- Bilingual.
- Pollution impairment/liability experience.
- Higher certificate in Short-Term Insurance NQF 5 advantageous.
- Experience in being on call for claims.
Note:
- Suit candidate available immediately.
- Fixed Term Contract.
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