We are a dynamic and rapidly growing company in need of motivated and enthusiastic Call Centre Agents to join our team in Illovo, Johannesburg. Our focus is on delivering exceptional customer service and providing solutions that meet our clients' needs.
Responsibilities
- Handle inbound and outbound calls with professionalism and courtesy.
- Provide accurate information and assistance to customers.
- Resolve customer inquiries and issues effectively.
- Maintain detailed records of customer interactions.
- Achieve and exceed performance targets and metrics.
- Contribute to a positive and collaborative team environment.
Minimum Requirements
- Matric (Grade 12) or equivalent qualification.
- Previous call centre or customer service experience (6 months) is preferred.
- Excellent communication skills in English (additional languages are a plus).
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Reliable, punctual, and committed to providing outstanding customer service.
What do we offer
- Competitive salary of R12,000 per month.
- Comprehensive training and development opportunities.
- A supportive and inclusive work environment.
- Opportunities for career growth and advancement.
- Employee benefits and performance incentives.
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