Operations & Maintenance Specialist
Role purpose:
- To oversee maintenance and upgrading of Network infrastructure in accordance with company specifications, building and civil standards, and OPEX budget.
- Provide technical operations and maintenance support and supervise regional Ops & Maintenance team.
Accountabilities:
- To oversee the national end-to-end passive maintenance of company base station infrastructure.
- To manage governance and quality assurance of upgrade/build projects of existing and new infrastructure.
- Manage CAPEX and OPEX to achieve company O&M targets.
- Build and maintain a good working relationship with contractors/subcontractors to ensure high quality of relevant outputs needed.
- To develop reports and dashboards regarding the progress of upgrade, preventive/corrective maintenance projects to all relevant parties.
- Provide regional O&M specialists with technical and practical support on overall departmental projects.
- Implement and develop O&M strategies to achieve SLA targets.
Core competencies, knowledge and experience:
- 10 or more years relevant experience (Essential).
- 1 year Project Management/co-ordination experience (Essential).
- Construction regulations (Desirable).
- 1-2 years working with property/base stations (Desirable).
- Electrical and/or Mechanical Specifications (Desirable).
- Understanding of basic telecommunications principles.
- Legislation, i.e., Health and Safety Act.
- Policies and procedures.
- Time Management Skills (Essential).
- Interpersonal skills.
- Problem-solving skills.
- Time management.
- Forecasting.
- Budgeting.
- Negotiation.
Must have technical/professional qualifications:
- Relevant Electrical and/or Mechanical and/or Facilities and/or Construction Management - 3 year Degree/Diploma (BSc, B.Tech) (Essential).
- Project management (Desirable).
- Leadership Qualification (Desirable).
Key performance indicators:
- Develop O&M improvement opportunities and introduce new solutions to improve SLA targets responsible for operation cost reduction.
- Project management of PPM and CPM projects.
- Effective management of region partners & contractors.
- Team effectiveness.
- Management of quality assurance to ensure audit and ISO compliance.
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