Hire Controller - Branch Administrator - Hire AdministratorJoin an experienced team with, a leading plant hire business nr Barking. With a diverse fleet of equipment and a commitment to excellent customer service, they provide essential machinery and tools to construction, infrastructure, and industrial projects across the region.Position Overview:We are currently seeking a motivated and organized individual to join us as a Hire Controller / Hire Administrator. This role is pivotal in ensuring the smooth operation of our plant hire services, managing the allocation and scheduling of equipment, and providing exceptional customer support.Key Responsibilities:- Handle incoming enquiries via phone, email, and in-person, providing information on available equipment and pricing.- Coordinate the hiring process from start to finish, including issuing contracts, processing orders, and arranging delivery or collection of equipment.- Maintain accurate records of all hires, including contracts, invoices, and equipment status.- Liaise with drivers and operators to schedule deliveries and collections in a timely manner.- Respond promptly to customer queries and issues, ensuring their needs are met efficiently and professionally.- Monitor equipment availability and coordinate with the procurement team to replenish stock as needed.- Assist in maintaining a safe and organized yard, conducting regular checks on equipment condition and compliance.Qualifications and Skills:- Previous experience in a similar role within the plant hire or construction industry is essential.- Strong communication skills, both verbal and written, with the ability to build rapport with customers and colleagues.- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks effectively.- Proficiency in computer systems and software, including MS Office and hire management systems.- Knowledge of plant machinery and equipment would be advantageous.- A proactive and customer-focused approach, with a commitment to delivering high levels of service.Benefits:- Competitive salary based on experience with bonus- Opportunities for career development and advancement within a growing company.- Training and support provided to enhance skills and knowledge.- Pension scheme and other benefits package.Job Types: Full-time, Permanent