Company Description At TwentyFour IT, we are experts in providing the best IT, Infrastructure & Cyber Security support and services across the UK. Our 24/7/365 availability ensures that we can support your business when you need it most. We tailor our services to suit your business's individual needs and work with you to achieve your business goals. Our specialties include Managed Cyber Security Services, Cloud Desktop Hosting, IT Helpdesk Outsourcing, and more. Role Description This is a full-time on-site role for a 1st Line Helpdesk Engineer located in Doncaster. As a Helpdesk Engineer, you will be responsible for technical support, troubleshooting, help desk support, printer support, computer hardware maintenance, and ensuring smooth IT operations for our clients. Qualifications Technical Support and Troubleshooting skillsHelp Desk Support and Printer Support experienceKnowledge of Computer Hardware maintenanceExcellent problem-solving and communication skillsAbility to work well under pressure and in a team environmentRelevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plusExcellent team working and customer service skills are a must.Previous MSP experience is required.