Join our team as a Quality Assurance Officer at John Charcol, an award winning, whole of market mortgage broker. As a Quality Assurance Officer, you will play a crucial role in ensuring the highest standards of quality assurance are maintained throughout our operations. If you are detail-oriented, analytical, and passionate about maintaining quality standards, we welcome you to apply for this exciting opportunity.Duties:- Undertake FLoD adviser file monitoring activities required by the role.- Facilitate remedial activity on quality issues identified through effective feed-back, monitoring remedial actions to completion.- Consistently meet the file review standards within prescribed timescales re-quired under the T&C policy.- Sample testing in response to identified risks and quality concerns.- Assisting the Compliance Manager with monthly MI / data for timely board re-porting.- Generate best practice and provide feedback to the business to help improve file quality and record keeping standards.- Supporting with general Compliance related queries and administrative tasks.- Actively and positively contribute to the Compliance team.- Proactively develop and maintain a strong core Compliance knowledge and keep up to date with key regulatory changes.- To undertake other relevant tasks as required by the Compliance Manager.Experience:Essential:- Minimum of 2 years’ experience within a regulated or financial services environment.- Knowledge of the regulatory environment in the UK, and in particular FCAregulation.- Good IT skills in a range of relevant applications (Word, PowerPoint, Excel,Outlook).- Good organisational skills and attention to detail.Desirable:- Previous file review experience.- Relevant professional qualifications.- Working knowledge of Business operations and practices.Join our team as a Quality Assurance Analyst and be part of a dynamic environment where your expertise will contribute to maintaining the highest standards of quality.Option to work remotely or within the Southampton office. Flexibility to allow for a minimum of 1 office based working day per month.Job Types: Full-time, PermanentPay: £28,000.00-£30,000.00 per yearBenefits:Casual dressCompany eventsFree parkingLife insurancePrivate medical insuranceSchedule:Monday to FridayWork Location: In person