Customer Service Contract Manager - RemoteAbout the CompanyJungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide – and we are very interested in speaking with you further about your career.About the RoleFor specified customers, be Jungheinrich UK’s primary point of contact for support; control and monitor the performance of the contract(s) throughout the term. Maximise revenue and profit from all cross-selling opportunities available to the Jungheinrich Group. Within your customer base, ensure full compliance of all Health & Safety related topics. Work with the Senior Management Team within Customer Service to ensure the company’s overall objectives and goals are achieved, including the development of reporting tools/suites.ResponsibilitiesPromote the health, safety and welfare of our people and champion a safety-first culture within our businessMonitor and control the complete contract performance for specified customersUtilising company reporting, ascertain the fundamental profitability of these contractsProactively identify and suggest plans to minimise loss making business or further improve profitable contractsRemove all “silo” thoughts around the business and promote a company-wide financial pictureIn a timely manner, research the best possible financial solution for both Jungheinrich and the customer through either contract extensions, new/used equipment profiles or a mixtureWork with a proactive, consultative approach to your customers to be seen by them as a trusted advisorImprove customer utilisation of fleet, address excess hours and limit end of contract exposureImplement and deliver a Customer Service strategy that delivers our financial and customer service expectations and objectivesBe a key driver in delivering the best levels of customer service to our customersOptimise performance and results through the regular review of available data and metricsMaximise all service sales opportunities, including but not limited to service market shareQualificationsExperience within the intralogistics and materials handling equipment sector is required for this position. Someone who can demonstrate prior customer account experience. IT literate, in particular Microsoft office. Strong numeracy and analytical skills. The ability to work with, coach and influence people at all levels. A self-starter with strong time management. Ability to work under pressure, putting the customer at the heart of what we do. The ability to translate objectives into action plans and results. This role will be based in UK and travel as and when required. National and International travel will be required on occasion. Full valid current driving licence. Required SkillsStrong interpersonal skills.Management skills and experience of delivering required targets and objectives. An accountancy / profit led focus. Drive and determination. Analysis / Business Acumen / Customer Orientation. Influencing / Negotiation / Accountability. Initiative / Communication / Passion. Integrity / Respect.