Job Requisition and Talent Acquisition contact details
REQ: 135890
Role: Partner Relationship Manager
Job Family
Sales And Services
Relationship Management
Manage Self: Professional
Job Purpose
To identify, develop and manage a portfolio of commercially profitable partnerships and relationships with internal and external stakeholders in order to achieve Nedbank's strategic objectives.
Job Responsibilities
- Build and maintain relationships with external and internal stakeholders by demonstrating understanding of RBB strategy and client needs.
- Identify, develop, retain and grow mutual business with existing/new partners through regular engagements and interactions.
- Workshop and conceptualise new partnership opportunities in collaboration with key internal stakeholders such as segment, product, marketing, and value management.
- Provide input towards the development of business cases.
- Build and maintain relationships with multiple internal stakeholders through collaboration, information sharing and giving and receiving feedback.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Monitor daily performance and status by analysing departmental performance against expected outcomes and communicate as per standard operating procedures.
- Optimise outputs by evaluating resource utilisation and analysing channel effectiveness.
- Adhere to internal compliance standards and external regulatory requirements for transactions, proposals and documentation by informing relevant internal stakeholders.
- Resolve work obstacles by monitoring and managing on a case-by-case basis and early escalation where required.
- Inform internal stakeholders of industry changes and legislation through information sharing.
- Source and relate business opportunities from internal stakeholders in line with budgets by building and maintaining internal relationships.
- Deliver project/financial results by communicating and negotiating internal requirements and risk parameters.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of the partnership function and stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- BCom, Btech (Finance, Business Management, Information Technology, Marketing)
Minimum Experience Level
- 7-10 years’ experience in relationship management, business development and sales, project management, partnership management and product management of which 5 years should be in a management role and 2 years in a senior management role.
Technical / Professional Knowledge
- Business principles
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Cluster Specific Operational Knowledge
- Business Acumen
- Earning Trust
- Communication
- Customer Focus
- Building partnerships
- Managing Work
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