Job Purpose:
The purpose of this role is for the centre of excellence specialist to oversee the implementation of business analysis standards and practices. The role includes enhancing bank-wide business analysis procedures, ensuring high-quality deliverables, promoting best practices, coordinating professional communities, managing tools and resources for business analysis, and monitoring the continuous improvement of business analysts' performance.
Job Responsibilities:
- Contribute to institutionalising bank-wide practices related to business analysis and process engineering roles by focusing on assigned projects, squads, and business areas.
- Perform guided research and mature methods based on trends, best practices, and continuous improvement.
- Improve consistency and quality of business analysis and process engineering artefacts and review deliverables for quality and alignment to methods and standards.
- Drive adoption of business analysis and process engineering gold standard services and capabilities within assigned projects, squads, or business areas.
- Provide input into formulated training curricula, certifications, competency assessments, and practices for knowledge sharing.
- Schedule and conduct skills assessments, create learning paths, and report assessment results and skills levels to management and individuals.
- Guide, coach, and orient business analysts and process engineer recruits on squads or projects to ensure the adoption and consistent application of business analysis or process engineering standards, methods, tools, and techniques to deliver high-quality work.
- Schedule, plan, and execute communities of practice, including impacts from other delivery disciplines.
- Execute follow-up meetings, conduct surveys on engagement levels, and training needs, and engage in gap-closure activities to ensure alignment of practices and promote business analysis and process engineering in the business and delivery environment.
- Manage business aspects of tools related to business analysis and process engineering practices, including participating in proof-of-concept tests on toolsets, compiling business cases to motivate investment in new tools, and ongoing business ownership.
- Analyse, compile, and report on interventions with business analysts and process engineers on projects, squads, and business as usual, and track progress on continuous improvement.
- Contribute to performance reviews of business analysts and process engineers.
Essential Qualifications:
NQF level:
Matric/Grade 12 / National Senior Certificate
Advanced diplomas / National first degrees
Preferred Qualifications:
BCom / related bachelor’s degree
CPBA or ADBA from FTI
BA diploma
SAFe is preferable
Preferred Certifications:
National certificate in business analysis
Certified business process professional
Minimum Experience Level:
Eight or more years of solid business analysis experience
Type of Exposure:
- BABOK
- Agile extension
- Technical/professional knowledge
- Process management principles
- Employee training and development
- Diversity management
- Global business analysis trends
- Organisation change management
- Management information and reporting principles, tools, and mechanisms
- Strategic planning
Technical Skills:
Business consulting and facilitation skills
Agile concepts
Behavioural Competencies:
Building partnerships
Planning and organising
Influencing
Facilitating change
Coaching
Resolving conflict
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