JOB DESCRIPTION INFORMATION: Job Title: IT Support Technician
Employment Type: Permanent, On-site
Location: Sandton,Johannesburg
JOB CONTEXT: Provide first-line primary technical support to end users on various technical issues and problems relating to hardware, software and cloud solutions.
KEY ACCOUNTABILITIES : - Provide effective technical support and problem resolution for all relevant IT services to end users
- Responsible for end-to-end query resolution and continuous service improvements
- Responsible for performing onsite and offsite hardware, software and cloud solutions/platform updates and repairs
- Responsible for troubleshooting and repairs of computer systems and IT frameworks located throughout the organisation
- Adhere to ITIL Service management process and update the IT Service Management application with the relevant progress Provide equipment set up support for new joiners
- Repair and maintain system applications and ensure that the IT services are usable by the end-users
- Adhere to asset management policies and procedure in the handling of IT assets
- Collaborate with IT teams for any troubleshooting and support on IT services
- Provide after-hours standby technical support on a rotational basis
QUALIFICATION & EXPERIENCE REQUIREMENTS: 1. Academic Qualification: - Diploma / NQF level 6
- ISO27001 - Information Security Management Systems Certification (ISMS)
- Microsoft Desktop Support Administrator Certification
- MCSE - Cloud Platform and Infrastructure
- ITIL Practitioner certification
2. Years of experience: - Up to 3 years
- Skilled, technical and academic qualified employees
3. Area of Experience: - IT User Support
- Microsoft Azure Cloud
- Microsoft 365
COMPETENCIES: 1. Technical Competency: - Technical/Professional knowledge and skills
- Informing
- Communication (written and oral)
- Analytical
- Ability to quickly comprehend functions & capabilities of new technologies
2. Behavioural Competency: - Teamwork
- Self-development
- Result-oriented
- Discernment/Judgement
PACKAGE & REMUNERATION: - Salary will be commensurate with experience and qualifications.