Presentations (Undergraduate and Postgraduate)
- Monthly booking and presentation target achievement as per set schools priority targets and final year undergraduate students for postgraduate studies.
- Weekly report on schools to manage sales team by priority and owner (Senior Student Advisor/Student Advisor) for presentations completed, booked, contacted and uncontacted.
- Weekly report on each sales team member's achievement to weekly presentation target.
- Conduct individual weekly meetings with sales team, to address performance and where appropriate put corrective action in place.
Database Collection (Undergraduate and Postgraduate)
- Achievement of monthly schools database collection target as per set schools priority targets.
- Achievement of final year undergraduate database collection target.
- Weekly report on each sales team member's achievement to weekly database collection target.
- Conduct individual weekly meetings with sales team, to address performance and where appropriate put corrective action in place.
Interviews (Undergraduate)
- Achieve weekly, monthly and annual campus interview target.
- Weekly updated breakdown on campus interview count by priority for campus, Junior Student Advisors, Student Advisors, Senior Student Advisors.
- Weekly report on each sales team member's achievement to weekly interview collection target.
- Conduct individual weekly meetings with sales team, to address performance and where appropriate put corrective action in place.
Applications (Undergraduate and Postgraduate)
- Achieve weekly, monthly and annual campus application target.
- Weekly updated breakdown on campus application count by priority for campus, Junior Student Advisor, Student Advisor and Senior Student Advisor.
- Weekly report on each sales team member's achievement to weekly application target.
- Conduct individual weekly meetings with sales team, to address performance and where appropriate put corrective action in place.
Admissions (Undergraduate and Postgraduate)
- Oversee the admissions funnel with each staff member to ensure that sales does what is required to push students through to offer status including securing all necessary correctly certified documentation.
- Drive payments of pre-registration fees upon acceptance with sales team.
- Work closely with admissions to ensure that offers are issued and admissions are approved accurately and timeously.
Registration (Undergraduate and Postgraduate)
- Achieve new undergraduate and postgraduate student registration campus target.
Quality Sales Management (Undergraduate and Postgraduate)
- Training of new sales staff on presentation and interview script, product knowledge, STASY and all sales processes to ensure they are ready for national sign-off.
- Training and development of Sales Team in order to prevent staff from unnecessarily progressing through Sales Tracking.
- Fostering Team relations and building trust with team.
- More effective communicating to achieve better motivation within Sales Team.
- Ownership of the Sales process, tactical thinking, strategic orientation and capacity planning.
- Data integrity across all reporting platforms to meet the quarterly targeted benchmarks set by National Office.
- Timely submission of sales related reports on a weekly basis.
Customer Service
- Conduct regular school relationship check-ins to ensure the Sales team are delivering the required level of customer service.
- Regularly monitor Sales teams service delivery to ensure they are adhering to required response turn-around times and conducting themselves professionally in all customer interactions.
- Based on Mystery shopper results where required put corrective actions in place to ensure Sales teams meet the required standards.
- Interpersonal and communication skills.
- Best suited to a friendly, tenacious, target driven and organised person who works accurately and is able to handle pressure.
- Coaching and mentoring skills.
- Minimum of Advanced Diploma or Bachelor's Degree (NQF Level 7).
Minimum Work Experience Requirements:
- Minimum of 4 years management experience and 5 years sales and marketing experience.
Working Hours:
- Monday to Friday: 08:00 - 17:00 - additional hours during Registration periods and for events purposes.
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