The Head I&T: Technology & Operations is a leadership role responsible for delivering I&T Operational services to the business. Client is transforming its I&T Operations & Technology department, and we seek a leader to rethink and transform the operational landscape.
Minimum Requirements:
- Grade 12
- Bachelor's degree in Information & Technology or related field
- Project Management Professional (PMP) certification (ITIL, Cobit and TOGAF would be an added advantage)
- 10+ years management experience leading complex technical projects in an enterprise operation
- An emphasis and motivation for assisting in the development and success of others
- Exceptional communication skills both verbal and written (the ability to understand and communicate Afrikaans would be an advantage)
- Excellent technical skills on the latest technology platforms
- Strong work ethic with a fierce dedication to exceeding expectations
- Impeccable organizational skills with the ability to multitask and deliver results under pressure
- Ability to address tactical issues in the short-term while maintaining strategic vision for the long-term
- Effective manager who has achieved success working with diverse teams in different environments leveraging strengths of individuals to deliver superior results
- Strong appreciation for business value and understanding of the trade-offs in varying levels of customer service
- Ability to engage in detailed technical discussions with strong analytic reasoning and problem-solving skills
- Experience with IT Service Management (ITSM), Information Technology Infrastructure Library (ITIL) & Control Objectives for IT (Cobit) principles and how to apply them in real-world environments
- Strong time management and troubleshooting skills
- Able to work outside of standard hours including weekends
- Ability to think quickly and clearly during critical incidents where minutes of downtime equate to significant revenue loss
- Confident speaking in front of an audience and able to interact and connect with Executives, Senior Business Management, Board members, engineers, and technical contacts
- Ability to understand and articulate complex concepts in a clear and concise manner
- Strong personal desire to improve and expand industry-related knowledge
- Ability to develop effective relationships
- Proven expertise in designing and implementing a successful customer service strategy in a dynamic environment; strong knowledge of modern best practice customer service models and approaches to supporting growing businesses
- Ability to identify, analyze and solve varied unrelated problems
- Ability to modify standard operating procedures when necessary to develop alternative courses of action when problem solving
- Ability to document policies and chair management level boards
- Be willing to relocate to Reitz in the Free State
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