SURGO Namibia is recruiting for an experienced German Customer Service Support Agent to join their team based in Windhoek .
The role as Customer Service Support Agent:
- Maintaining a positive, empathetic and professional attitude toward customers
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Ensure customer satisfaction and provide professional customer support
- Scoping
- Troubleshooting
- Resolving customer queries via phone, chat and email
Requirements:
- Well versed in German and English (spoken, read and written)
- Grade 12
- Namibian Citizen
- 1 to 2 years’ customer service experience essential
- 1 to 2 years’ experience in a Contact Centre environment advantageous
- Ability to work shifts - 24/7 Rotational Shifts
Salary:
- Market related, based on the level of experience
- Shift Allowance
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202376 subject heading or email body .
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