Key Performance Areas
- Manage all sales orders in alignment with the 99%+ On Time In Full Target
- Promptly escalate and handle sales orders that cannot be fulfilled
- Proactively pull forward maximum sales orders to drive sales volumes
- Train, coach, and provide constructive feedback to team members
- Conduct team talks and individual discussions while setting clear goals
- Evaluate team and individual performance against established goals
- Oversee the activities and performance of the sales administration team
- Verify order accuracy and process sales orders accordingly
- Accurately load pricing information and communicate price notifications to clients
- Regularly manage product planning online - daily and monthly
- Compile and send monthly and weekly sales reports to the Commercial team
- Liaise proactively with other departments regarding changes and instructions
- Communicate with management and contract customers regarding product demand, order confirmations, pricing, deliveries, and any queries received
Health and Safety
- Participate in safety forums created by Soill for example safety meetings and safety talks
- Follow-up on any activities assigned through safety meetings / committees / representatives / management
- Report all safety incidents to the relevant people
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at Soill
- Distribute safety information as and when required
- Wear protective clothing (where applicable) at all times
Employee Management and Development
- Ensure overall compliance to relevant procedures and policies.
- Ensure that all team members have clearly defined job profiles
- Regular goal review completed to assess achievement of results
- Support, coaching and mentoring is continuously provided to ensure that objectives are met
- Ensure that development plans are in place for each employee
- Appropriate allocation of resources to meet operational demands
- Ensure that events/activities taking place in the team are effectively communicated within team
- Ensure adequate succession planning in order to meet ongoing and anticipated business requirements
Qualification and Experience
- Relevant qualification in Sales Management or Customer Service Management recommended.
- A minimum of 3 years’ relevant working experience in a customer sales or service management environment.
Knowledge, Skills, and Attributes
- Effective verbal and written communication and presentation skills
- Strong administration and time management skills
- Computer literacy in MS Office package with specific reference to MS Excel
- Strong communication and interpersonal skills
- Ability to work effectively in a team and collaborate with cross-functional departments
- Driven and self-motivated with the ability to work independently and meet deadlines
- Planning and organizing
SOILL VALUES
Ownership
- Accountability and Responsibility
Respect
- We treat others how we want to be treated
Strengths-Focused
- Together we achieve more
- Creating a high performance culture
Transparency
- Open and Effective communication
Integrity
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