A dynamic partner to the Food and Beverage industry is looking for a Sales Support to join their team.
We are searching for a candidate that understands exactly what it means to provide excellent customer service. The successful candidate must possess strong verbal as well as written communication skills and display a professional image of the company.
Duties & Responsibilities
- Manage and oversee the daily operations of the call center department.
- Develop strategies to increase sales and meet or exceed sales targets of this department.
- Monitor and evaluate call center performance, ensuring high quality customer service and adherence to company policies and procedures.
- Train, coach, and motivate call center staff to achieve individual and team goals.
- Conduct performance evaluations and provide feedback for improvement.
- Collaborate with other departments to ensure smooth operations and customer satisfaction.
- Stay updated on industry trends, best practices, and technology advancements.
- Assisting the reps with queries regarding orders.
- Pulling Sales Support Report for agent’s commission.
- Supporting with sales events/functions and supplier studio events when necessary.
- Line report for Sales Support department and all related responsibilities connected to this.
- Delegating tasks between the Sales Support agents.
- Training new sales support agents.
- Overseeing and assisting sales support in managing queries and complaints.
- Making sure all orders are placed on time before delivery cut-off times.
- Ensuring that procedures are followed to ensure the department runs smoothly.
- Managing the credit application forms tracker and feedback between the Sales and Accounts department.
- Allocating incoming leads/potential clients.
- Ensuring that the Sales Support Call Cycle is kept up to date.
- Managing the rep stock room and ensuring there is stock available.
- Trip Sheet rep split and distribution.
Desired Experience & Qualification
- Proven experience as a Call Center Manager or similar role in a sales environment.
- Prior Pastel, call center software system and/or Microsoft Office acumen.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills.
- Ability to analyze data, identify trends, and make data-driven decisions.
- Strong negotiation skills to drive sales performance.
- Ability to work in a fast-paced environment and handle multiple priorities.
Package & Remuneration
Should you not receive a response within 14 days, please consider your application as unsuccessful.
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