We are seeking a dynamic and experienced Office Manager to oversee our reservations team and support staff from other departments. The ideal candidate will have a strong background in sales, exceptional organizational skills, and the ability to manage day-to-day office operations efficiently. This role is pivotal in ensuring the smooth functioning of our office and the delivery of excellent customer service.
Key Responsibilities:
Team Management:
- Supervise and lead the reservations team and other departmental staff.
- Conduct regular team meetings and performance reviews.
- Provide training and development opportunities to staff members.
- Drive sales targets and performance within the reservations team.
- Develop and implement sales strategies to increase revenue.
- Monitor sales metrics and prepare regular sales reports for the Head of Reservations.
Office Operations:
- Oversee the general running of the office, ensuring a productive and efficient work environment.
- Manage office supplies and inventory, ensuring all necessary materials are available.
- Coordinate with external service providers and vendors as needed.
Customer Service:
- Ensure high levels of customer satisfaction through excellent service.
- Address and resolve any customer complaints or issues promptly.
- Work closely with the reservations team to maintain and improve customer service standards.
Administrative Duties:
- Handle administrative tasks such as scheduling, correspondence, and documentation.
- Ensure compliance with company policies and procedures.
- Assist in the planning and execution of company events and meetings.
Qualifications and Experience:
- Proven experience as an office/reservations manager or in a similar managerial role.
- Strong background in sales and customer service.
- Excellent organizational and multitasking skills.
- Leadership abilities with a track record of managing and motivating teams.
- Proficient in MS Office and office management software.
- Strong communication and interpersonal skills.
- Ability to work independently and handle multiple tasks simultaneously.
- At least 5 years of management experience in the travel industry.
Job Type: Full-time, Permanent, In-Office
Job Features
Job Category: Tourism, Travel
#J-18808-Ljbffr