Introduction
Our client, a Global transport and logistics company, is looking for a professional General Manager who will be responsible for managing the branches, agents, suppliers, and clients for the region and completeness of revenue, financial performance, gross profit, delivery of the service catalogue as promised to clients, client retention, supporting growth, and new business for the region.
Duties & Responsibilities
- Manage the delivery of the organization’s objectives through communication, measurement, and motivation of staff.
- Interface with shared functions ensuring continuous cooperation and interactions with these functions. Manage and deliver on our Service Catalogue to clients.
- Manage cost and productivity within the region per branch or agent, ensuring that efficiency and effectiveness is prioritized.
- Ensure compliance with internal and external controls and other KPIs set at global and local levels.
- Deliver on the bottom-line budget commitments per branch and for the entire region, enabling the business unit to meet budget.
- Identify opportunities and risks within the business that may impact the business environment and ability to deliver shareholder commitments.
- Manage people’s performance and growth to create a sustainable business environment. Adhere to deadlines and schedules.
- Manage and control resources and risk management. Perform administrative duties relevant to the position. Interact with customers at all levels – in person and telephonically.
- Maintain and enforce existing system processes and controls with continuous improvement. Analyze failures regarding deliveries, client complaints, damages, etc., to determine root causes and corrective actions.
- Actively manage daily operational performance to consistently achieve performance metric targets.
- Ensure all vehicles owned, leased, hired, rented, or supplied from suppliers (including owner drivers) are fully roadworthy and compliant with all local legislation.
- Actively drive all initiatives being implemented within the company within the region per branch per agent.
- Ensure that every branch or agent is managing the branch fleet, maintenance of the branch fleet, condition of the branch fleet, and fuel consumption of the branch fleet.
- Responsible for implementation, support, monitoring, control, and sustaining of all Quality, Safety, Health, and Environmental (QSHE) Management Systems and requirements.
- Ensure that working processes are aligned to the approved quality management systems and all legal and commercial requirements.
- Oversee operational activities during peak times when at or visiting branches.
- Ensure that all branches or agents are using the financial tools provided to manage the branch agency.
- Review and validate that forecasts for the region per branch or agent for the month and the year are accurate and justifiable.
- Actively manage the P&L costs for the region per branch, timely and accurately, validating explanations received from branches or agents on variances.
- Accurately budget for the following financial year based on local knowledge and budgeting guidelines.
- Make quick and clear decisions while adapting to changing circumstances. Manage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and reconciling conflict.
- Grow teams and increase productivity through performance management.
- Define and measure performance goals and hold self and others accountable for achieving those goals.
- Skilled in public speaking and making presentations.
- Ability to sell and support the sales process.
- Utilize problem-solving techniques and process mapping tools to drive efficiencies and productivity.
- Skilled in analytics and process mapping, distilling complex ideas into simple, actionable solutions.
- Identify talent and leverage skill sets of teams. Work independently, but within the boundaries prescribed by policies and procedures.
Desired Experience & Qualification
Basic Minimum Requirements
Matric / Grade 12
Bachelor's Degree in Industrial Engineering
Honours / Masters in Engineering (Advantageous)
Job Related Requirements
Minimum 8 years or more relevant logistics & supply chain management experience
Experience in Supply Chain Optimization
Industrial Engineering experience: > 8 years in the logistics industry
Sigma experience: > 5 years in the logistics industry
Leadership experience in Project or Operations role: > 5 years with effective staff performance management & development
WMS/ERP Systems Skills and experience: > 2 years operational experience, development experience will be advantageous
MS Systems Skills and experience: > 3 years
Route Optimization: > 5 years in route planning and optimization
Project Management: > 5 years’ experience
BCM: > 5 years’ experience
Application Engineering (TMS System) Supply Chain and Network Optimization and Planning
Supply Chain Management accreditation such as CSCP, SCOR-P, etc. (Benefit)
Project Management accreditation such as Prince2 or PMP (Benefit)
P&L Knowledge and Management
Advanced level of computer literacy in the following:
Excel
Microsoft Access
SQL
Microsoft Visio and Project
SharePoint skill
ERP Systems
Data Analysis & Microsoft Access (Basic)
TMS (Transport Management System)
Python
Simulation Modelling
Power Apps
Unendorsed license & own transport
Package & Remuneration
Highly Negotiable (Great Benefits)
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