Reference: JHB000298-KP-1 Gijima Staffing Solutions on behalf of our client is recruiting for a IT Manager living in Windhoek for a contract role. Contract 3 months with possibility of extension. Duties & Responsibilities Degree in IT related field ITIL certification Project management certification Business analysis certification Customer engagement and management qualification 7 - 10 years’ relevant experience Engaging with management at an executive level
Academic Qualifications Degree in IT related field ITIL certification Relevant post graduate qualification Project management certification Business analysis certification Customer engagement and management qualification
Work Experience 7 - 10 years’ relevant experience Engaging with management at an executive level
Knowledge Detailed understanding of IT environment management and IT SLA management Good understanding of IT infrastructure Understanding of cyber security concepts Good knowledge of project management and business requirement solicitation Strong interest and understanding of the latest IT trends, including digital innovations Thorough understanding of ITIL to assist with driving excellence in service delivery
Skills Highly developed communication skills to interact professionally with end users, and persuade and influence others effectively at all levels (externally and internally) Highly developed interpersonal skills to manage service providers and SLAs effectively, handle conflict, including sensitivity to diversity Advanced critical and analytical thinking and problem-solving skills to perform in-depth analysis of support effectiveness Numeric reasoning skills to draw logical conclusions from numerical information Ability to multi-task Computer, technology and systems skills Strong project management skills supported by business analysis skills
Personal Attributes Customer centricity and focus Focus on initiating action Commitment to maintaining business awareness Concern for communicating clearly Concern for working within parameters (Drive to enforce processes and discipline) Focus on analysing and solving problems Commitment to behaving ethically Readiness to make and own decisions
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