MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers: sales of new and used vehicles, short or long-term rentals, fleet management, and maintenance. Our Offer includes the complete automotive offering, including two-wheelers, marine engines, coaches, lorries, handling equipment, tyres, and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer. We are looking for a SERVICE MANAGER M/F
based in South Africa . Job Description:
Purpose of Position:
To effectively control the work activities and labour sales of the service department at the above dealership, to obtain high-quality workmanship, maximum customer satisfaction, and optimum departmental profitability. Minimum Requirements: To qualify for an opportunity, the following is essential: Grade 12 / Equivalent.
Clean criminal record.
Customer relations knowledge.
Experience in the motor industry.
Must have operational experience of a minimum of 1000 hours per month.
Applied acumen for environmental and health and safety in the workplace.
An understanding of Ombudsman cases and RMI complaints.
Duties will include:
To exuberate retail, detail, energy, and presence in the service department.
Ensure the four business pillars are maintained - Client, Manufacturer, Customer, and Staff.
To achieve budgeted figures.
Effective management of cash outstanding.
Supervise service center personnel.
Satisfy, meet, and exceed customer needs by maintaining efficient and speedy repairs and service.
Ensure maximum efficiency regarding hours worked versus hours sold.
To ensure maximum labour sales concerning hours worked.
Effective managing and monitoring of carry overs.
Satisfactory CE levels are achieved.
Attend to and satisfactorily resolve customer queries in the required time.
Contact existing and potential customers to obtain additional business.
Assist fleet owners with technical advice.
Analyze sales reports and trade summaries according to budget and take corrective action where necessary.
Liaise with admin regarding staff requirements and ensure that all documentation is completed, updated, and submitted for processing.
Maintain morale of staff and counsel where necessary.
Maintain high standards in the application of the Recognition Agreement and Industrial Relations requirements.
Maintain a safe and clean working environment according to factory standards. Abide by OHS rules.
Maintain factory standards in special tool store.
Liaise with key staff to ensure that deadlines are adhered to.
Ensure that all work is carried out according to the franchise standards.
Ensure that all costing and claims are correct and timely.
Ensure effective control procedures are applied to all vehicles booked in.
Ensure that no vehicle leaves the workshop without payment.
Maintain a high standard of housekeeping.
Ensure the tools and equipment are kept in good working order.
Analyze come backs, discuss with the productive staff responsible, and institute/introduce effective remedial action.
Liaise with parts department regarding outstanding parts on order.
Ensure that the responsible person contacts the customers regarding parts that were ordered and arrived.
Ensure that warranty claim parts are returned to the warranty store.
Control issuing of consumable materials.
Maintain and update technical knowledge and skills.
Ensure timely oil dips with reports.
Ensure that all the required Manufacturer’s reporting is done timely.
Carry out additional duties from time to time at the discretion of management.
Adhere to all CSDP Programs.
Obtain and maintain the Customer Experience scoreboard according to the Manufacturer’s targets of 90%.
Ensure regular meetings are held with staff, including filed minutes.
Ensure the safe storage and disposal of harmful substances and materials.
Keep up to date with environmental standards.
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