Housing Management OfficerWe are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.A day in this role looks like….As a Housing Management Officer at Hestia, you will play a crucial role in our Domestic abuse services. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.A day will never look the same and some of the things you can expect to do/be responsible for are:Manage an allocated patch of properties for housing management functions.To ensure the housing management functions of health and safety of the property, maintenance and voids control, are kept according to policy.Management of service users rent/charges collection, arrears avoidance control, debt managementUnder the direction of your line Manager, liaise with partner Registered Providers, ensuring adherence to Management AgreementsAgreement sign ups and exit meetings with service usersManagement of service users DWP, Revenue and BenefitsWorking with the Rents team to ensure new service users have their rent accounts establishedSupporting new service users to apply for welfare benefits, including housing benefit and establish personal charge paymentsUndertaking any necessary legal action, including leading on the pre action protocolProviding weekly/monthly/quarterly performance reports to your line ManagerUndertake daily/weekly/monthly building health and safety.Oversee and follow up on any repairs reported by staff and service usersEnsure that any repairs are actioned within the relevant timescales, keeping service users and support staff aware of progress and maintain records.Working in partnership with support workers, Local Authorities and referrersMaintain the safety and security of the building, including leading on the completion of property risk assessmentsWhy Hestia?Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:An in-depth understanding of all aspects of housing managementDWP, revenue and benefits legislation knowledge.Rent collection and arrears recovery management, plus an understanding of the pre action protocolAn understanding of civil options available to ensure the safety of the buildingKnowledge and experience of move on options for people living in supported accommodationComputer literate with the ability to use electronic recording systems to accurately record dataA strong sense of accountabilityAn ability to lone and self-manage their own timeA high standard of written and spoken EnglishNumerate with the ability to analyse and present financial data to a range of audiencesAbility to achieve objective through working in partnership with internal and external stakeholdersAble to work sensitively with service users.Able to visit accommodation sites to carry out service user meetings.Knowledge and understanding of mental health issues, drug and alcohol dependency and young persons support.Our commitment to Equality, Diversity, and InclusionOur services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.We are a disability confident employerHestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.Safeguarding StatementHestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.Work Pattern: Flexi (Flexi hours Monday – Friday, Core hours 10am – 4pm, Bank holidays not inclusive in holiday allowance) Full-time, PermanentFull Time Equivalent Salary: £30,778.80