We’re now recruiting for an experienced Portfolio Manager to join the team to lead our letting, management & customer service operations across our fast-growing property portfolio. This is an important role leading an established team and an exciting opportunity for a high calibre candidate seeking significant responsibility. Responsibilities• To manage the letting, management & customer service team for the property portfolio • To have responsibility for the financial and operational performance of the portfolio • To achieve or exceed planned rent income and expenditure targets and budgets • Manage the transition & integration of new acquisitions into the business • Ensure the appearance & presentation of our properties meets expected high standards • Develop, manage & motivate our ambassador and agent network to achieve letting & financial objectives • Ensure compliance with statutory, industry code & best practice requirements • Strengthen adherence to existing operational processes & standards • Organise & manage annual tenant handover process planning and delivery each summer • Support the implementation and embedding of planned new digital business processes • Lead performance improvement projects & initiatives working with team members to implement • Address & resolve escalated issues & complaints in a timely & efficient manner • Research, monitor & report on market activity in existing and target cities • To carry out any reasonable request from the senior management team and to work flexibly across the organisation as required. Experience• Strong leadership & people management skills • Excellent organisation & time management skills • Strong budget management credentials & accountability • Advanced communication & institutional quality reporting skills • Committed to providing excellent level of customer service from initial contact through to tenancy end • Able to manage multiple projects running concurrently • Manage team to enter consistently high-quality information in our management systems • Strong HMO and/or purpose-built student housing sector experience • Full UK driving licence highly desirable