Telesales Consultant
My client, a leading provider of integrated business solutions in Southern Africa, is looking for Telesales Consultants for their offices in Paarl. This is an office-based position.
Duties & Responsibilities
- Support the External Sales Representatives
- Maintain an agreed level of pro-active telephone contact with both existing and prospective customers
- Effectively deal with telephone enquiries requesting quotations for products
- Compile information on the desired products including prices from external suppliers
- Ensure all quotations are followed up when necessary
- Meet and exceed the agreed specific performance objectives
- Ensure all orders received are entered onto the system accurately
- Keep the external sales team informed of any developments relevant to their accounts
- Ensure that all customer complaints, issues, and queries reach a successful and appropriate conclusion
Desired Experience & Qualification
- Experience and knowledge of ICT consumables
- Desirable Minimum of 2 years sales or telesales experience
- Sound knowledge of the practical application of a sales department
- Experience of building relationships with customers
- Cross-discipline team working
- Able to provide evidence of working in a target-related environment
- Can demonstrate the ability to go the extra mile, to exceed expectations
- Track record of understanding how to reach and identify prospective customers
- Excellent time management and personal organizational skills
- Ability to work to deadlines
- Ability to work closely to instructions
- Excellent numeracy skills
- Excellent communication/telesales skills
- Strong attention to detail
- Proficient at Microsoft Office and Excel
Package & Remuneration
Medical, pension, and funeral contributions
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