A creative and persuasive Account Manager – Retail with experience in retail channel(s) and a 'make it happen' attitude, entrepreneurial mindset, objective-driven outlook, and strong business ethics are crucial. Liaise with cross-functional business and technical teams to achieve customers' desired outcomes. Drawing on previous retail/FMCG experience is key to the success of this role.
Here’s what you’ll bring to the table:
- Impeccable communication and interpersonal skills together with the ability to present and influence at all levels.
- Highly motivated and objective-driven.
- Strong business acumen and ethics.
- Comfortable with a lean operating culture.
- Demonstrable ability to manage multiple projects and accounts with differing timelines.
- Creating and owning relationships across marketing and operations to solve customer business issues.
- Understanding customer’s business objectives and management of high-level relationships.
- Optimising existing business by driving retail execution, initiating marketing activities, and communication.
Here’s what you’ll be doing - key tasks and responsibilities:
- Account management responsibilities include developing and managing strong relationships, connecting with key business executives and stakeholders.
- Collaborate cross-functionally to identify, develop, and manage to execution both follow-on and new business opportunities across the portfolios.
- Grow client accounts and be their ambassador internally to ensure success is delivered on every project.
- Liaise with and manage key client relationships while building a wider network of contacts.
- Plan, schedule, and oversee key client communication points.
- Manage and become the day-to-day communications hub for high-value and importance client communications.
- Understand and shape an approach to better develop, diversify, and grow client accounts.
- Reliably able to deliver information in all situations to customers and internal colleagues.
You’ll also be required to advance the following:
- Excellent stakeholder management skills and the ability to interact with and influence customers internally and externally.
- Able to communicate with ease with all customers and able to listen, simplify complex matters.
- Ability to work to strict deadlines whilst multi-tasking across multiple customer requirements.
- Demonstrate excellent analytical, planning, problem-solving, presentation, and organisational skills.
- Excellent written and verbal communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
- Strong interpersonal skills: confident communications, active listening, objections prevention and handling, conflicts management and prevention.
Additional skills:
- Ability to balance priorities and work to tight deadlines.
- Ability to learn and understand products quickly.
- Methodical, highly organised, and accurate approach to work with attention to detail.
- Ability to understand sector-specific retail trends; knowledge or interest in retail-facing technology would be highly beneficial in creating future solutions and opportunities with clients.
- Ability to build strong rapport, establish trust and credibility through a consultative approach with diverse stakeholders from Executive level down.
- Ability to maintain high levels of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
- High proficiency in written & verbal communication skills.
- Experience with desk-based and/or customer-facing activities and influencing key decision makers.
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