Job Description
Liaise with customers regarding inquiries, quotations, and progress on orders.
Advising customers on collection and deliveries.
Prepare quotations according to the scope of work. Approval is to be obtained from the Customer Service Head or Commercial Manager for the quotation below Factor 5.
Follow up on quotations and receive customer orders.
Issue work orders according to the correct requirement date and liaise with production for their capacity on breakdown and urgent orders received from customers.
Monitor material stock before generating quotations and when creating a work order.
Liaise and arrange with suppliers on outwork requirements—scope of work, price, and lead time to be confirmed when raising a purchase order.
Prepare all documentation required for the work order, certificate of compliance, quality plan, and drawings for the scope of work. Documentation including delivery notes and tax invoices.
Follow up with production on the progress of the job order.
Ensure that the customer is updated with progress on orders.
Ensure that the WIP is updated.
Ensure that work instructions and processes are followed correctly.
Description And Expectations Of Key Performance Areas And Tasks
KPA 1: Generating of Quotation per FOA
KPA 2: Issue works orders to production.
KPA 3: Follow up with outstanding purchase orders from customers and payment if needed.
KPA 4: Invoice of orders when the work order is received.
Qualification
National Senior Certificate
Computer literate
Basic accounting understanding (quotes, invoicing, credit notes)
Technical skills – able to read and understand drawings
3 - 5 Years’ experience in customer service and production environment would be beneficial.
Skills
Strong communication skills
Attention to detail and accuracy
Ability to work under pressure
Organizing, planning, and monitoring skills
Initiative
Problem-solving skills
Team player
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