Technical Support NQF 4 (Disabled Learnership)
Location: Johannesburg
Our client has a Technical Support NQF 4 opportunity for people living with disabilities.
Responsibilities
- Learner will need to be mobile and able to physically move the devices, able to stand for long periods; if the learner is deaf, they will need to be able to lip read.
- Receive the devices from the receiving stage.
- Test and determine if the device can be refurbished.
- Capture the device meter readings.
- Allocate the device into three different categories based on the device's condition.
- Physically move the device into designated category warehouse bin location.
- Update the system with the device's designated warehouse bin location.
- Provide the device preparers with devices.
- Receive the device components.
- Move the components to the washing bay.
- Wash and clean the components according to the work procedure.
- Ensure that each component is linked to their main device frame.
- Move the washed components and device frames to other team members.
- Move the refurbished devices into designated warehouse bin locations.
- Provide prompt customer service as part of an on-site technical support team.
- Escalate all device faults that the incumbent is not capable of resolving in accordance with the defined channels and service levels.
- Monitor consumable levels and ensure that toners are replaced timeously where replacement levels have been reached.
- Follow and adhere to processes and procedures.
- Ensure the highest level of customer satisfaction.
- Maintain knowledge of relevant product maintenance procedures.
- Be part of a culture aligned to Altron’s strategy regarding purpose, vision, values, and goals.
- Be aware of the Company’s Occupational Health and Safety Programme, ensuring compliance within your specific workplace.
- Become familiar with all ISO/SABS 9002 Quality Assurance Manuals, Procedures, Bulletins, etc., including all updates and new editions.
- Develop a sound working knowledge of all ISO/SABS 9002 Quality Assurance Manuals, Procedures, and Bulletins which directly or indirectly apply to this position.
Skills and Experience
- Ability to handle heavy equipment and machinery.
- Knowledge of various cleaning chemicals and supplies.
- Ability to follow verbal instructions.
- Ability to work alone/unsupervised.
- Credit & Criminal Check.
- Attention to detail.
- Customer relationship management.
Requirements
- Be a South African citizen by birth (All races can apply).
- Be between the age of 18-34.
- Candidate must have Matric (Grade 12).
- A+ and N+ is advantageous.
- Valid medical report.
To apply, please send your CV to .
Posted on: 2024-02-14
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