About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Core Responsibilities:
- Provide Software Support on ATM applications and systems
- 2nd and 3rd Level Technical Support & Troubleshooting on SW issues
- Solve customer software queries within timeframes set in SLA.
- Identify and document software changes that may be required prior to quotation.
- Manage software development according to customer specifications.
- Keep up to speed with new software releases from NCR.
- Manage and resolve escalations within allocated time frames
- Prepared to travel on short notice
- Relationship Management with internal and external clients & suppliers/OEM
- Participate in operational meetings or projects as required
- Product info sessions and guidance sessions
- Quality Assurance: Ensure strict adherence to business policies, processes and procedures
- Assist with site specific documentation in order to ensure that it is updated, accurate and conforms to NCR standards
- SW Product Management and release control
- Knowledge of software disk builds and disk imaging process
- Information security
- Quality assurance
Qualifications:
- Grade 12 and relevant qualification
- B.Sc Degree in Computer Science (or other IT related Degree)
Years of Experience:
- 2-3 years’ development/support and testing experience
- 3-5 years’ experience in ATM/SST development
Technical Skills:
- Knowledge of NCR Self Service devices
- Desktop PC hardware
- MS Office skills
- Computer Networking skills (A + and N + or MCSE Qualification preferable)
- APTRA suite of products, incl APTRA XFS, APTRA Vision
- XFS knowledge advantageous
- Business & Financial Acumen
- AWS/Cloud Skills
Behavioural Competencies:
- Work independently with minimal supervision
- Internal and External Brand orientation
- Cross-functional integration and collaboration
- Problem Analysis and problem solving
- Ability to work under pressure
- Perseverance/Tenacity
- Accountability
- Ability to influence and inspire others towards a common goal
- Dedication to customers
- Planning and organizing
- Attention to detail
Deadline driven
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
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