Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Duties include, but are not limited to:
Gather and record data from internal systems and reports, commercial databases, and web resources to monitor and flag at risk customers.
Compile reviews and supporting documentation on high level escalations.
Ongoing monitoring of customers, systems, processes and measures to protect vulnerable customers.
Coordinate and identify the required intervention efforts to protect vulnerable customers.
Assist in identifying potential weaknesses and threats in internal processes; actively make recommendations for process and operational improvements.
Ensure thorough record-keeping of data that is collected and analyzed.
Independently determine potentially harmful behaviour and act according to agreed procedures with regards to customer intervention.
Perform checks on customers and request the relevant KYC documents/SoW or affordability assessments in compliance with any regulatory governing bodies and based on determined customer risk level.
Identify the need for proactive measures on customer's accounts.
Specialised handling of all RG related customer queries escalated by the support department.
Analyze, flag, and act on all alerts related to RG monitoring tools.
Assist internal stakeholders with concerns and escalations as well as make informed recommendations.
Responsible for liaising with AML, FP and Compliance Teams to align efforts on cases that require attention from multiple stakeholders.
Conduct risk assessments, along with making concerted efforts to identify potential risks beyond the scope of what is usually considered.
Perform roles outside of the scope of your usual activities as requested by TL/Management to enhance your knowledge and skill set.
Achieve and maintain relevant daily and monthly productivity metrics, in producing business outputs.
Achieve and maintain completion of tasks within designated SLAs assigned.
*This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
*Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty as it has access to customers' financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
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